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Delivery Policy

CHRISTMAS DELIVERY CUT-OFF DATE

Christmas deliveries may be affected by factors beyond our control, such as customs delays, postal disruptions and COVID-19 restrictions; we recommend you place your order before the 17th November 2021 in order to receive your parcel by Christmas.

We will continue to despatch orders after the above date and right through the Christmas period.

Should you have any questions or concerns please feel free to contact support@one.organic

We hope you have an enjoyable lead-up to the holiday period!

SHIPPING DISPATCH & PROCESSING

We process and despatch orders from our Australian warehouse Monday through Thursday, in the order in which they are received.

Our orders are usually despatched within 24-48 hours, and delivered on business days (Monday through Friday, excluding public holidays) by various deliveries partners through DHL and Australia Post International Mail.

From the time you place your order online, most orders will be delivered within 10-21 business days, depending on the delivery location and COVID restrictions. High volume production periods may delay delivery of your order.

Upon despatching your order, we will provide you with all the details you need to track your order.

Note: We are unable to ship to a PO BOX address, our international carriers do not have this available, we apologise for any inconvenience.

ORDER TRACKING

If you have an account with us, you can log into your account and track your order. If you don't have an account or checked out as a guest, the Consignment ID number can track your order via the DHL, Australia Post or New Zealand Post website.

COVID-19 DELIVERY DELAYS

COVID-19 disruptions and Christmas-level parcel volumes every week mean lengthy delays to delivery times.

Because of supply chain and delivery delays caused by COVID-19, 'a reasonable time frame' for deliveries is longer than usual.

For further information regarding the delays please see the following Customer Updates from our delivery partners.

DHL - https://www.dhl.com/global-en/home/global-news-alerts/global-messages/coronavirus.html

Australia Post - https://auspost.com.au/service-updates/current-covid-19-impacts

New Zealand Post - https://www.nzpost.co.nz/COVID-19